Frequently Asked Questions
- When will Christmas items go on sale?
- Do you ship to Canada?
- Is your shopping cart secure?
- What are the restrictions when you offer free shiping?
- Why don't you stock Frey-Bentos tinned pies?
- Can I get crisps in quantities smaller than a case?
- Can I get crisps in different flavours than shown?
- Why don't you stock ....?
- Can I place my order by phone or fax?
- I don't want to put my credit card number over the internet. Can I still place an order using the website?
- How do you determine shipping charges?
- Do you ship to Europe?
- Do you carry Woodward's Gripe Water?
- Do you carry Beef Bovril?
- When will Christmas items go on sale?
Christmas items will go on sale October 1st and can be backordered. They are not scheduled to arrive in our warehouse until the end of October.
- Do you ship to Canada?
- Yes. We now ship to Canda using International Priority Mail Services from the US Postal Service!
- Is your shopping cart secure?
- Yes! Once you click "Checkout", our site changes to a secure connection. You can verify this by checking the lock symbol in the lower right hand corner of your browser.
- What are the restrictions when you offer free shipping?
Occasionally we may offer free shipping for orders over a certain value (eg $100). The following conditions apply for free shipping offers:
- Applies only to orders shipped to mainland USA by UPS Ground.
- The weight limit per box is 30lbs.
- Applies to the first box only on multi-box orders: For example if you order 2 cases of crisps which are bulky and require 1 box each, you would get free shipping on the first box. (The second box would be charged.)
- Why don't you stock Frey-Bentos tinned pies?
- The United States does not allow these items to be imported.
- Can I get crisps in quantities smaller than a case?
- Crisps have a very short shelf life. Therefore, we stock them to order and cannot sell them in quantities smaller than a case.
- Can I get crisps in different flavours than shown?
- The flavours shown are the only ones imported into the States.
- Why don't you stock ....?
- There any many items which are not imported into this country. We have to stock the most popular items and therefore cannot stock every product.
- Can I place my order by phone or email?
- Yes, our phone number and email address are listed on the about us page. Our hours are 9:30 am - 4:30 pm Monday through Friday. If we are not in the office, please leave your name and phone number and specify that you wish to place an order. We will call you back as soon as possible.
- I don't want to put my credit card number over the internet. Can I still place an order using the website?
Yes. You can pay by check or money order. Our address is:
UKGoods
223 Milton-Ellendale Hwy
Suite E
Milton, DE 19968When we receive your check/money order, we will ship your package.
Please note: Items are not guaranteed to be available when sending in a check or money order. A check will be written for any items not available.
- How do you determine shipping charges?
- Shipping costs are determined by the weight of the package and the distance the package will be traveling. Our warehouse is located in Milton, Delaware. Our site automatically contacts UPS and the United States Postal Service to determine shipping costs. To find out how much shipping is going to cost, please the items you wish to purchase in the shopping cart. On the shopping cart page, enter your State and Zipcode tfor an accurate shipping quote.
- Do you ship to Europe?
- No. We only ship within the United States and Canada.
- Do you carry Woodward's Gripe Water?
- No. The FDA will not allow Gripe Water to be imported into the United States. There is an FDA approved version of Gripe Water. We don't know how good it is, but you can get it here: Baby's Bliss.
- Do you carry Beef Bovril?
- No. The USDA will not allow Beef Bovril to be imported into the United States.
