Frequently Asked Questions

When will Christmas items go on sale?

Christmas items will go on sale October 1st for preorder. They are not scheduled to arrrive in our warehouse until the end of October.

Do you ship to Canada?

No. We only ship in the United States. Here is a link to a store based in Toronto, Canada:
http://www.abitofhome.ca

Is your shopping cart secure?

Yes! Once you click "Checkout", our site changes to a secure connection. You can verify this by checking the lock symbol in the lower right hand corner of your browser.

Why don't you stock Frey-Bentos tinned pies?

The United States does not allow these items to be imported.

Can I get crisps in quantities smaller than a case?

Crisps have a very short shelf life. Therefore, we stock them to order and cannot sell them in quantities smaller than a case.

Can I get crisps in different flavours than shown?

The flavours shown are the only ones imported into the States.

Why don't you stock ....?

There any many items which are not imported into this country. We have to stock the most popular items and therefore cannot stock every product.

Can I place my order by phone or fax?

Yes, our phone and fax numbers are listed on the contact page. Our hours are 9:30 am - 4:30 pm Monday through Friday. If we are not in the office, please leave your name and phone number and specify that you wish to place an order. We will call you back as soon as possible.

I don't want to put my credit card number over the internet. Can I still place an order using the website?

Yes. You can pay by check or money order. Our address is:

Austin-Smith Associates, Inc
223 Milton-Ellendale Hwy
Suite E
Milton, DE 19968

When we receive your check/money order, we will ship your package.

Please note: Items are not guaranteed to be available when sending in a check or money order. A check will be written for any items not available.

How do you determine shipping charges?

Shipping costs are determined by the weight of the package and the distance the package will be traveling. Our warehouse is located in Milton, Delaware. Our site automatically contacts UPS and the United States Postal Service to determine shipping costs.

Do you Ship to Europe?

# No. We only ship within the United States. The following store is based in England and ships worldwide:
http://www.britishcornershop.co.uk