Customer Service

Shipping & Delivery
UKGoods does not ship on Saturday or Sunday. All shipments are subject to stock availability. The cut off time to process an overnight order is 11:30 am EST. Goods are usually shipped within 24 hours after receiving the order. Items containing bacon, bangers or cream may be held if they will not arrive before the weekend. If any item is out of stock, you will be notified of an approximate ship date. Shipping costs are based on weight and are calculated when an order is placed. We STRONGLY recommends using Fedex Overnight or Fedex 2nd Day or US Postal Service Priority Mail or Priority Mail Express in the summer months if your order includes perishable items such as chocolates, sweets and chocolate biscuits. We recommend expedited shipping year-round if your order contains meat or cream products. UKGoods.com is not responsible for spoiled perishable items. Orders may originate anywhere in the world, but may only be shipped within the United States.
Privacy & Security
Customer information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without the consent of the customer, other than for the express purpose of delivering the purchased product or service requested by the customer. For your safety and protection, your credit card information is not stored on our servers. Our payment gateway provider, Transfirst, keeps this information encrypted and secure on your behalf. The email address you provide for order processing, will only be used to send you information and updates pertaining to your order. If you decide to opt-in to our mailing list, you will receive emails that may include company news, updates, related product or service information, promotions,etc. However, you may opt-out at any time by (please enter the opt-out or unsubscribe process here. This may be something like clicking the unsubscribe button at the bottom of your emails, or sending an email to donna@ukgoods.com, etc.).
Returns & Replacements
Products may be returned for replacement or refund in the following manner. Returns must be made within fourteen (14) days of receipt. In order to receive a refund, your purchase must be returned with shipping pre-paid. All items must be in "as-new" condition, in original packaging. The original packing slip must be included. In the case of damage, items will be replaced or credit given. Please do not throw out the damaged packaging or items as they may be needed for insurance purposes. Any discrepancies could result in a delay or partial forfeiture of your refund. All product returns for UKGoods merchandise purchased on UKGoods.com must be returned to: UKGoods Returns Department 303 Chestnut Street Milton, DE 19968.
Ordering
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. UKGoods reserve the right at any time after receipt of your order to accept or decline your order for any reason. UKGoods reserve the right at any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item.
Payment, Pricing & Promotions
UKGoods accepts Visa, MasterCard, American Express, and Discover as well as Paypal and Personal Check. There is no surcharge for using your credit card to make purchases with UKGoods. Please be sure to provide your exact credit card billing address and your daytime telephone number, Incorrect information may cause a delay in processing your order. Your credit card will be billed upon shipment. In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, UKGoods shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. UKGoods shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, UKGoods shall issue a credit to your credit card account in the amount of the incorrect price.

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